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INTERSOS – Head of Programmes – Yemen

INTERSOS sta selezionando un/a Head of Programmes da inserire nella sua operatività in Yemen. Durata 12 mesi. Tipo contratto: Scadenza candidature 04/08/2023

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Head of Programmes

Code: 35-6906

Duty station: Aden & Sana’a (50% – 50%)

Starting date: 01/09//2023

Contract duration: 12 months

Reporting to: Head of Mission

Supervision of: Programme Manager, Grants & Reporting Manager, Protection Coordinator, Health & Nutrition Coordinator

Dependents: non-family duty station

General context of the project

INTERSOS is implementing multiple projects across the North and South of Yemen. The sectors of focus are protection, health, nutrition and wash.

The Head of Program will lead under the guidance of the Head of Mission on the review, management and growth of INTERSOS Yemen portfolio with a strong focus in expanding it to include new humanitarian and development donors.

General purpose of the position

The Head of Programme is responsible for the overall programme strategy across the country and for providing technical input to the team within the different sectors.

S/he is also responsible for developing policies, processes and standards within the respective area of responsibility. S/he will enable and oversee the monitoring and evaluation of the activities across the country and s/he is finally responsible for the development of the portfolio, ensuring consistent donors reporting, internal and external representation. Ultimately, s/he will be active in high level and strategic decision-making, collaborating closely with the Head of Mission and the Head of Operations.​

Main responsibilities and tasks

Strategy and vision

  • Together with the Country Director and the Head of Operations, contribute to the development and update of the country strategy, within INTERSOS overall global strategic plan, values and principles
  • Work as part of the Senior Management Team to share ideas and programme recommendations, supporting and implementing continuous improvement on activities, processes and procedures to optimise results and improve quality of delivery in line with quality standards
  • Determine, set and deliver goals and objectives for the programme team in line with the mission strategic objectives
  • Provide technical expertise to develop high quality programme ideas and proposals
  • Ensure that programme strategies and processes are in place to meet objectives and operational needs in terms of budget, quality and delivery targets
  • Develop holistic and needs-based programmes, identifying funding opportunities and strategic partnerships.
  • Design and roll-out creative and innovative programming, lead assessments for rapid response or scale-up programming in existing or new areas of intervention
  • Together with the Country Director and the Head of Operations, create and implement best practice programme management vision, strategy, policies, processes and procedures to aid and improve organizational performance
  • Responsible for developing policies, processes, and standards within the area of responsibility

Programme management

  • Supervise and guide the program team (Programme Managers, Grants Managers, Technical Coordinators)
  • Ensure programme coordination and coherence across portfolio
  • Ensure programme and project reviews are regularly and effectively conducted, monitor the delivery of programmes based on work plan
  • Together with the Head of Operations, ensure adequate resources allocation are provisioned to deliver programmes.
  • Trigger and oversee the design of concept notes, proposals and budgets for cost-related activities in coordination with Programme Managers and Grants Manager and in line with INTERSOS and donors’ requirements
  • Ensure timely communication and information flow on programme achievements to internal and external parties
  • Monitor the completion of tasks and ensure good performance and record on appropriate systems
  • Conduct risk assessments of processes and tasks within the area of responsibility

Accountability and quality control

  • Oversee and support continuous improvement of programme quality standards
  • Explore innovative solutions and think creatively to identify solutions that will maximise the impact on programme
  • Oversee the development, implementation and management of key performance indicators (KPIs) within the area of concern
  • Ensure the appropriate systems and procedures are established and followed, ensuring best practices in project management are developed and adopted with appropriate programme management frameworks in place

Representation and advocacy

  • Together with the Country Director and Head of Operations, establish strong and efficient partnerships with organisations, donors and authorities, in line with the country strategy
  • Represent INTERSOS in relevant coordination forums
  • Contribute to the definition of the country advocacy strategy and represent INTERSOS within national and international media and participate in community activities as appropriate
  • Upon delegation of authority, act as Country Director when needed
  • People management
  • Lead the program team ensuring daily supervision and regular support to maximize efficient performance
  • Communicate with the program team on programme status, risks and issues in an appropriate and timely manner. Ensure regular and timely communication between project team members
  • Monitor the completion of tasks and ensure good performance and record on appropriate systems
  • Motivate and coach the program team. Communicate key performance Indicators (KPIs) to the staffs so that they are aware of the strategic annual plan
  • Consistently promote high standards through personal example and roll out through the team so that each member understands the standards and the behaviours expected
  • Undertake continuous training and staffs’ development. Inspire the team and provide technical expertise
  • Support the identification and deployment of the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required

Required profile and experience


BA in relevant field, Master in Business Administration or equivalent

Professional Experience

Essential working experience of at least five years in Programme-related activities at Senior Management level. Previous experience with INGOs is considered a strong asset​

Professional Requirements

  • Experience in setting up new projects and programmes and of developing and implementing departmental and organisational strategies
  • Experience of planning, budgeting and executing complex strategies in humanitarian contexts
  • Experience in managing medical, protection and interdepartmental technical staffs
  • Essential computer literacy (word, excel and internet)


Fluent English (spoken and written)


Interested candidates are invited to apply following the link below:

Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS. 

Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.


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