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INTERSOS – Country Supply Manager – Yemen

INTERSOS sta selezionando un/a Country Supply Manager da inserire nella sua operatività in Yemen. Durata 6 mesi. Tipo contratto: Scadenza candidature 16/04/2024

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Country Supply Manager

Code: SR-35-9295

Duty station: Roving Aden & Sana’a

Starting date: 02/05/2024

Contract duration: 6 months

Reporting to: Country Logistics & Supply Coordinator

Supervision of: Supply Team

Type of Duty Station: Non-family duty station

General context of the project

In 2023, Yemen remains on of the world’s largest humanitarian crisis and aid operation. Over 8 years of war and armed conflict killed and injured tens of thousands of civilians, causing immense suffering for the Yemeni people. The economy and the currency continued to collapse as foreign reserves were depleted and the government was unable to subsidize food and other commodities for which Yemen is 90% import-reliant. The situation was exacerbated by the global COVID-19 turndown which led to a sharp drop in remittances, the largest source of foreign currency and a lifeline for many families where 80% of people live below the poverty line. As a result, millions more people cannot afford to meet their basic needs. A fuel crisis in the North, part of a dispute over the use of revenues, led to chronic fuel shortages and price hikes. Government capacity to regularly pay salaries and pensions to public employees has been hindered and public services have been degraded. Yemen is also vulnerable to natural hazards. Heavy rains and flooding regularly devastate communities, causing deaths and injuries, again destroying infrastructure and livelihoods, and increasing diseases spread and displacement. The impact of the drivers of the crisis is most visible in the growing risk of famine and acute severe malnutrition, disease outbreaks, conflict casualties, forced displacement (4 million IDPs) and reversal of past development gains. In addition, the conduct of the parties to the conflict has had a profound impact on the aid operation – particularly humanitarian access, aid delivery and independent data collection/assessments.

INTERSOS works in Yemen since 2008, originally focused on protection programming for Somali refugees. Gradually, INTERSOS evolved with a raising scope in terms of population target groups, geographical span and sectors. INTERSOS works today in Sana’a, Aden, Hadramout, Shabwa, Taiz, Ibb, Hajja, and Lahj; and newly in Abyan in 2021, with further outreach and coverage in other governorates through local partners and/or legal network lawyers. INTERSOS is implementing multi-sector and integrated programming, with its main sectors being protection, integrated health-nutrition, livelihoods, and WASH.

General purpose of the position

Responsible for the correct planning, implementation and monitoring and management of the supply chain activities and sections (order processing, procurement, warehouse and transport, and customs), in accordance with INTERSOS protocols, standards, and procedures in order to contribute to an efficient running of the mission.

Main responsibilities and tasks

Coordination and support

  • Participate actively in the definition and monitoring of annual project planning and budgets and the Emergency Preparation Plan, defining strategies and advising the Logistics Coordinator in the translation of the identified needs into objectives, priorities, and resources needed for intervention
  • Manage the supply sections at the coordination level: order processing, procurement, warehouse (log and med), transport scheduling, and customs activities in coordination with the Country Logistics and Supply Coordinator and Base Logistics Officers. Coordinate communication lines and functional links between the supply and Finance and Medical departments
  • In collaboration with the Country Logistics and Supply Coordinator, define the Warehouse and Stock Management activities and plan the annual budget in order to identify and optimize the response to the needs of the mission and the targeted population

Logistics Information Management

  • Ensure that data reported in INTERSOS Logistics software (IMP & IMS) are correctly used and accurate. Provide training to staff if required.

Supply-chain and Procurement Management

  • Define, monitor, evaluate, and ensure the implementation of the mission’s strategies and overall supply activities, making adjustments according to INTERSOS standards, protocols, and procedures. This includes guaranteeing the following:
  • Guarantee the respect of INTERSOS and donor procurement policies and procedures
  • Create the online Procurement Plan for IMP
  • Ensure a smooth running supply administration in IMP (Purchase Request Management) and respect for the implemented supply procedures
  • Stabilize supply activities within regular and emergency interventions of the projects and manage field visits on a regular basis to offer permanent support to the direct and indirect supply stakeholders
  • Validate the use of the supply-related third parties (suppliers, transport companies, freight forwarders, etc.) proposed by the Supply Assistants, together with the technical referents when needed
  • Draft tender documents in coordination with the Country Logistics Coordinator
  • Maintain INTERSOS country/base pre-qualified list
  • Apply SOP 37, SOP 38, and SOP 39.
  • Plan, coordinate, and supervise the daily activities of the supply sections and define their level of priority. Implement the adequate tools and procedures
  • Plan and collaborate with the Global Supply Office on International Procurement processes. Follow up on the payment to suppliers in coordination with Regional Finance Coordinators and the GSO
  • Monitor the Warehouse and Stock Management activities, follow up on the medical and logistics stocks, ensure compliance with INTERSOS standards, protocols and procedures, and report to the line manager on developing the ongoing programmes. This includes the following activities:
  • Ensure all equipment and premises are adapted to the proper storage of goods in compliance with the customer’s requirements and good distribution practices
  • Ensure the proper physical and administrative management of the products inside the warehouse in collaboration with the stock owners (SOPs, flow management, warehousing tools, inventories…) and guarantee the application of the SOP in pharmacy management
  • Ensure the safety and security of goods and people inside and outside the premises under his responsibility
  • Analyze monthly/quarterly warehouse data, identify problems, and propose solutions to line managers, stock owners, and pharmacist
  • Oversee regular inventory checks every quarter

Human Resources Management

  • Evaluate the workload of supply and warehouse staff and the performance, proposing re-dimensioning where necessary
  • Plan, supervise, and implement, in close coordination with the HR department, the associated processes (recruitment, training, briefing/debriefing, performance evaluation, detection of potential, development, and internal communication) of the staff under his/her responsibility to ensure both the sizing and amount of knowledge required
  • Perform any other tasks specific to his area of specialty, according to the line manager.

Required profile and experience


  • Degree and specialization in Logistics/Supply Chain

Professional Experience

  • Minimum of two years of experience in supply chain management and in the organization of supply administration and procedures.
  • Desirable proven understanding of INTERSOS Field Logistics (general knowledge of INTERSOS equipment and kits in accordance to the nature of the project).
  • Experience with other INGOs.

Professional Requirements

  • Mission language essential. Local working language desirable.
  • Essential computer literacy (word, excel, and Internet).
  • High level of integrity and understanding of procurement ethics.
  • Planning and organizational skills and ability to meet deadlines.
  • Results and quality orientation.


  • English mandatory.
  • Arabic will be an added value.

Personal Requirements

  • Negotiation skills, communication, and interpersonal skills.
  • Analytical thinking & decision making.
  • People management and development.
  • Flexibility and adaptability.
  • Results and quality orientation.
  • Teamwork and cooperation.
  • Commitment to INTERSOS principles.
  • Service orientation.
  • Initiative.


Interested candidates are invited to apply following the link below: 

Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS. 

Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.


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