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INTERSOS – Head of Mission – Ucraina

INTERSOS sta selezionando un/a Head of Mission da inserire nella sua operatività in Ucraina. Durata 12 mesi. Tipo contratto: Scadenza candidature 17/05/2024

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Head of Mission

Code: SR-60-9373

Duty station: Dnipro with frequent travels to the other field bases (Odesa, Kharkiv, Kherson)

Starting date: 01/06/2024

Contract duration: 12 months

Reporting to: Regional Director

Supervision of: Programme Coordinator, Logistic Coordinator, Finance Coordinator, Security Coordinator, HR Coordinator, MEAL Manager

Functional Supervisor: n/a

Type of duty station: Non-family duty station

General context of the project

The war in Ukraine, which started on the 24th of February 2022, shows no signs of abating, and continues to drive increasing humanitarian needs across the country. Access concerns and humanitarian needs are particularly high in eastern Donetska and Luhanska oblasts where the conflict is intensifying and critical infrastructure damages prevent civilians from accessing basic services.

Today INTERSOS is present in Vinnytska, Odesa and Dnipropetrovska Oblasts with bases of operations in Vinnytsia, Dnipro, Kharkiv, Kherson and Odesa, allowing a wide geographical coverage. Moreover, INTERSOS is currently implementing Health, Protection, and NFIs interventions, funded by UNHCR, OCHA and ECHO encompassing several components: distribution of medicines to Regional Health Departments and shelters and equipment for clinics, Cash for Health, mobilization of Protection mobile teams, establishment of community-based protection mechanisms, case management for CP/PWSN cases, psychosocial support (PSS), Protection Monitoring (PM), and distribution of material assistance to vulnerable individuals and households.

General purpose of the position

The Head of Mission represents INTERSOS in the country and acts on behalf of the Director General, leading the organization’s response, including strategy design, planning resources, management and implementation of programs.

Main responsibilities and tasks

Strategy and vision

  • Is responsible for monitoring and analysing the political and humanitarian situation across the country and surrounding countries through established contacts and carrying out exploratory missions to identify potential fields of intervention. Design, propose, elaborate and develop new strategy of interventions in line with INTERSOS values and principles.
  • Explore and present funding opportunities that integrate initiatives and leverage impact
  • for the communities; support and direct fund-raising activities with institutional and private donors.
  • Monitor donor’s priorities and intervention strategies in the country. Guarantee the strict observance and adherence to INTERSOS and donors’ procedures.
  • Overview the development and implementation of projects and programs and through periodic visits to the areas of intervention, evaluate their evolution and quality as per internal and external standards and requirements, final results and achievements to ensure that organization’s technical and ethical standards are respected and objectives are achieved.
  • Greenlight project proposals and response to emergencies to be submitted to HQ for approval. Evaluate potential emergency responses in the country and lead on developing additional programs in line with review and assessment results.
  • Lead the detailed country strategy planning process and prioritising of actions and resources to achieve program objectives.

Representation and advocacy

  • Represent the organisation and manage relations with the authorities ensuring smooth and timely implementation of planned interventions and safeguarding impartiality and independence.
  • Follow up, guarantee and monitor government recognition procedures for the organisation in compliance with the host country formalities.
  • Maintain a productive communication with donors and ensure that the assessed needs are communicated to impact on donors’ priorities.
  • Represent INTERSOS in relevant fora.

People management

  • Ensure that the senior management team is effective, mutually supporting and sufficiently involved in key decision-making processes.
  • In coordination with the HR Coordinator, guide and supervise the staff performance process for international and national staff.
  • Ensure the respect organisational values, Code of Ethics, Organization Management and Control Model, and INTERSOS procedures.
  • Maintain high ethical standards and promote teamwork and ensure a productive working environment.
  • Empower staff to meet organizational goals and work as a highly functioning and cooperative team.

Finance, logistics and supply

  • Together with the Finance Coordinator, define and oversee the overall financial management of the mission, striving towards financial sustainability and assume responsibility for the mission funds management (NGO budget).
  • Ensure that allocated resources are managed effectively and transparently.
  • Together with the Logistics and Supply Coordinator, ensure that required and efficient supply services and processes are in place.

Safety and security

  • Hold final accountability for security, including development and validation of country security plan and ensuring adherence to procedures, monitoring of the context development, analysis and provision of recommendations.
  • Regularly interact with the Regional Office and the Security Advisor on security issues.
  • Hold final responsibility for any decision concerning security in the country.

Accountability and quality control

  • In collaboration with the SMT is responsible to produce and submit the mission monthly activity reports.
  • Continuously assess, analyse and evaluate the impact of the country program and operations, also through periodic visits to the areas of intervention, in collaboration with the Program Coordinator and MEAL.
  • Ensure all the policies within INTERSOS Safeguarding Framework are respected by the staff
  • Together with MEAL Department, supervise the effectiveness of a complaint feedback mechanism
  • Oversee program quality and impact in line with established strategic objectives and related indicators.
  • Oversee program reporting, ensuring compliance with INTERSOS policies and procedures, donor regulations and national requirements.

Required profile and experience


  • University degree Project management, International Affairs, Development, International Political Economy or other relevant field.

Professional Experience 

  • Eight years experience in management positions in humanitarian contexts

Professional Requirements

  • Experience with NGOs in developing countries.
  • Experience with major grants and international donors.
  • Experience of working in an insecure environment with responsibility for security planning, monitoring and management.
  • Essential computer literacy (word, excel and internet).


  • Fluent knowledge of written and spoken English.

Personal requirements 

  • Strategic vision
  • Good organizational and planning skills
  • Leadership, team management and cooperation
  • Behavioral flexibility
  • Networking, negotiation skills and decision-making skills
  • Diplomatic, interpersonal and good communication skills
  • Ability to take initiative and work independently
  • Strong analytical and practical problem-solving skills
  • Commitment to INTERSOS principles


Interested candidates are invited to apply following the link below: 

Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS. 

Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.


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